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FREQUENTLY ASKED QUESTIONS

How long will take for my artwork to arrive?

For a standard order placed through this site, allow 3-4 days for production and one week for shipping. Keep weekends and holidays in mind too.  Where applicable, I'll let you know if there are deadlines for holiday shipping.

My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.

What's your return policy?

I want you to be happy with your purchase.  Artwork can be returned within 30 days of order date for a refund of purchase price. I'll keep your initial shipping fee and use it for the return shipping. It should be undamaged and in the original packaging. Just send me an email with your order number and we'll work out the details.

In the rare event your art arrives flawed or damaged, It will be replaced at no additional cost to you.  My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping.  Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it.

Are the prints archival quality?

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. Framing, matting and hanging hardware is museum quality.

My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.

Here's detailed information about the types of media and framing I offer:

Photographic Prints:
I offer photographic prints on Kodak Endura Lustre paper. Prints will be crisp and sharp, printed on semi-gloss acid free photo paper. Because I am able to offer these for a lower cost than the fine art prints, I consider these posters, although the print quality is outstanding and the paper is much heavier than traditional posters. I don't recommend framing these with acrylic or glass in front, I find the satin finish of the paper competes with the gloss of the acrylic used in framing. You can order photographic prints mounted on gatorfoam substrate for a quick and easy way to hang and display the art.

Fine Art Prints:
My smooth fine art paper is Moab Entrada Bright Rag, a 100% cotton, smooth matte finish archival paper perfect for framing. Satin fine art paper is Hahnemuhle FineArt Baryta Satin, a 300gsm, 100% a-Cellulose, Satin Finish, Extremely Deep DMAX, Acid Free paper with a slight sheen.  Pigmented ink ensures your artwork will remain vibrant for many years. I offer clean, archival gallery style framing in decor-friendly finishes with a choice of mat widths. If you want to handle the framing yourself, you can order your print unframed, or mounted on a gatorfoam substrate.

Metal Prints: 
Images are printed by infusing dyes directly into specially coated aluminum sheets. For glossy metal, the sheets are then coated with a high gloss coating, resulting in a very crisp, saturated image.  For semi-gloss, the coating is less reflective, making it a good choice for hanging in a room opposite large windows. Rounded corners are available, and framing is available. Two backing/hanging options are available depending on the size of the print. Note that metal prints over 48" will be crated and shipped via freight to ensure the artwork isn't damaged in transit.

Canvas Prints:
Prints on canvas are archival fine art prints. Some call this type of print a Giclée. Images are printed with pigmented ink, directly onto the high quality cotton fine art grade canvas material. The resulting prints can then be stretched and stapled onto a wood artists stretcher bar frame (gallery wrap), mounted on gatorfoam board, or delivered loose (unmounted). Canvas prints can be coated with an optional gloss lamination for extra protection and a shiny finish.

Special Framed Canvas Prints:  
These are the canvases that I display in physical galleries. The images are limited, as are the sizes. I wanted to be able to give customers who saw my work in a gallery the option to purchase exactly what they saw, for the same price. The canvases are box mounted, meaning the canvas face is supported. The inks are long lasting and the canvas is artist grade. Frames are matte black and made from 100% recycled plastic, and the canvas back is covered.

Notecards:  
Notecards are A2 size (4.25" x 5.5"). They are glossy outside, blank inside with a matte finish for easy writing. The back of the card has the name of the artwork and my contact information. Cards come with white envelopes.  Boxed cards will arrive in a white box, with a clear lid and an elastic bow.  I am happy to offer wholesale prices on orders of over 150 notecards, contact me for details.

What if I want a colored mat or a different frame than what you offer here?

No worries, I still maintain the print store I used to work with. Although the options are not all archival on my previous store, there are a ton of options for frames and mats and the quality is good.  You can also get tote bags, throw pillows and that kind of stuff for many of my images there.  Visit my earlier store by clicking here. (opens in a new tab/window).

How do I use the Live Image Preview?

The Live Preview tool (augmented reality) on my site allows you to use your phone or tablet to see how my art will look on your walls. There's no app to install, you will need to use a mobile device with a current browser. Pull up my website on your mobile device and navigate to the image you're interested in previewing, and click on the "Live Preview" button. My website will launch your camera from within your internet browser and superimpose the artwork onto whatever you have your phone pointed at.  It's best to stand 10-12 feet from the wall where you want to see the art, and face it straight on.  You can change the artwork's position just by moving the phone, and you can choose sizes with the pull down menu at the bottom of the screen.

The ability to launch a camera right from the browser is currently supported by the latest versions of Google Chrome, Mozilla Firefox, and Opera, in both their PC and Android versions. If you have an Apple device, you must use Apple's Safari browser, version 11 and higher.

Do you ever license your images for book covers or other uses?

I do!  Single and extended use licenses are available and pricing depends on how you plan to use the image. In the past, I have licensed book covers, corporate branding, bookmarks, and online advertisements. Contact me for pricing and more information.

What's your site's privacy policy?

Basically, I promise to protect your personal information, not sell it or give it to anyone outside the art and print production and delivery process, and not hold on to your data for longer than I need to to process your order.  You can read the Privacy Policy in its entirety here.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be happy with your purchase. Artwork can be returned within 30 days of order date for a refund of purchase price. If your prints arrive damaged, they will be replaced at no additional cost to you. Please keep all packaging, and take photos of the damage. Visit my FAQ page for details

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Verified Secure Website with Safe Checkout

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All inks used for printing the images purchased from the "Shop Art" page are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. Framing, matting and hanging hardware is museum quality. Gallery style canvases are printed with UV resistant pigmented in on fine artist grade canvas. Frames are made with 100% recycled materials. Visit my FAQ page for details

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You can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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Sign up for my newsletter by entering your email below and you'll be entered in a drawing for a free print.
In January's drawing, you can win a 12" x 12", ready to hang, gallery wrapped canvas of "The Introvert" (shown above), a $120 value.

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Drawing will happen on the last day of the month, and names will be drawn from all email subscribers who sign up before that drawing date. Winners will be notified by email. Winners must have a shipping address in the United States.

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